Order Control Full-time
  • Location:

    Lake View 1, 19 To Huu Street, Thu Thiem Ward, Thu Duc City, Ho Chi Minh City

  • Job type:


  • Salary:

    8,000,000 VND - 12,000,000 VND

  • Working time:

    Rotating Shifts (6 shifts/week)

Want to work for a company that specializes in helping students in their study-life?

Let’s join MAAS EdTech, specializing in professional support services on the writing of essays, assignments, dissertations, etc. for all levels of Bachelor, MSC, MBA, etc. Our goal is ​to operate an outstanding professional academic writing service to Students worldwide.

MAAS Edtech is seeking for a professional and passionate Order Management Executive to join our MAAS Team. The primary role of an Order Management Executive is to manage Freelance Writer communications, orders, and refund requests on a daily basis. This position works closely with our Customer Services department and Freelance Writers to ensure that every order is processed and delivered on time.

WORKING TIME: 8-hour rotating working shifts

  • 8.30 AM – 5.30 PM (Day Shift – Working at Lake View 1, Thu Thiem, Dist.2, HCM city)
  • 4.30 PM – 12.00 AM (Night Shift – Working Online from Home)

You will work in rotating shifts with your colleagues and have up to 3 Night Shifts per week and have 1 day off at weekends. You will work at home on the Night Shift.

  • Updating purchase details (order information and pricing) to internal databases.
  • Tracking order deadlines and addressing any delays/order issues.
  • Support pre-sales and post-sales activities between Customer Services, and Finance for all quote-to-order functions, including adjust quotes, change orders, refunds, and order status inquiries.
  • Work closely with Customer Services and Freelancers to ensure all orders are captured & updated as required and to ensure accuracy.
  • Review all modification orders for completeness and errors.
  • Work with the sales team to mitigate any problems with orders to ensure accuracy.
  • Work collaboratively and cooperatively with colleagues to accomplish shared goals.
  • Process and ensure refund request policies including appropriate approval and documentation.
  • Preparing detailed monthly reports on order status and freelancer performance evaluation.
  • Forecast the hiring needs for the writing partner position.
  • University graduate at any field with at least 1 years experience in office
  • Fluent in English (especially reading and writing) – IELTS English certificate is strongly preferred;
  • Strong working knowledge of Microsoft Office products (Excel, report)
  • Self-driven and ability to work independently and work in a team environment;
  • Attention to accuracy;
  • Time management skills;
  • Ability to work in a high-pressure environment;
  • Be an overseas student or study at an international university located in Vietnam.
  • Base salary: 8.000.000 VND – 10.000.000 VND.
  • Monthly bonus for reaching KPIs.
  • Meal allowance: 30,000 VND/ full day.
  • Parking allowance:12,000 VND/ full day.
  • 13th-month salary bonus.
  • Annual business bonus if the team meets the yearly target.
  • Annual salary review.
  • PVI healthcare insurance policy for employees working more than 1 year.
  • Other benefits: annual general health check, team-building, gifts/ bonus on holidays, engagement activities.
  • Insurance in accordance with the Labor Law.

If you are interested in this position, please send your CV to hrdept@maasedu.com with the title [MAAS] – position – Full name or by clicking "Apply now" below.

Contact information

For any more information, please contact the HR Department on:(+84) 899.488.088

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