ORDER CONTROL EXECUTIVE

Want to work for a company that specializes in helping students in their study-life?

Let’s join MAAS EdTech, specializing in professional support services on the writing of essays, assignments, dissertations, etc. for all levels of Bachelor, MSC, MBA, etc. Our goal is ​to operate an outstanding professional academic writing service to Students worldwide.

MAAS Edtech is seeking for a professional and passionate Order Management Executive to join our MAAS Team. The primary role of an Order Management Executive is to manage Freelance Writer communications, orders, and refund requests on a daily basis. This position works closely with our Customer Services department and Freelance Writers to ensure that every order is processed and delivered on time.

WORKING TIME: 8-hour rotating working shifts

• 8.30 AM – 5.30 PM (Day Shift – Working at Lake View 1, Thu Thiem, Dist.2, HCM city)
• 4.30 PM – 12.00 AM (Night Shift – Working Online from Home)

You will work in rotating shifts with your colleagues and have up to 3 Night Shifts per week and have 1 day off at weekends. You will work at home on the Night Shift.

RESPONSIBILITIES

• Updating purchase details (order information and pricing) to internal databases.
• Tracking order deadlines and addressing any delays/order issues.
• Support pre-sales and post-sales activities between Customer Services, and Finance for all quote-to-order functions, including adjust quotes, change orders, refunds, and order status inquiries.
• Work closely with Customer Services and Freelancers to ensure all orders are captured & updated as required and to ensure accuracy.
• Review all modification orders for completeness and errors.
• Work with the sales team to mitigate any problems with orders to ensure accuracy.
• Work collaboratively and cooperatively with colleagues to accomplish shared goals.
• Process and ensure refund request policies including appropriate approval and documentation.
• Preparing detailed monthly reports on order status and freelancer performance evaluation.
• Forecast the hiring needs for the writing partner position.

REQUIREMENTS

• University graduate at any field with at least 1 years experience in office
• Fluent in English (especially reading and writing) – IELTS English certificate is strongly preferred;
• Strong working knowledge of Microsoft Office products (Excel, report)
• Self-driven and ability to work independently and work in a team environment;
• Attention to accuracy;
• Time management skills;
• Ability to work in a high-pressure environment;
• Be an overseas student or study at an international university located in Vietnam.

BENEFITS

• Base salary: 8.000.000 VND – 10.000.000 VND.
• Monthly bonus for reaching KPIs.
• Meal allowance: 30,000 VND/ full day.
• Parking allowance:12,000 VND/ full day.
• 13th-month salary bonus.
• Annual business bonus if the team meets the yearly target.
• Annual salary review.
• PVI healthcare insurance policy for employees working more than 1 year.
• Other benefits: annual general health check, team-building, gifts/ bonus on holidays, engagement activities.
• Insurance in accordance with the Labor Law.

HOW TO APPLY

If you are interested in this position, please send your CV to hrdept@maasedu.com with the title [MAAS] – position – Full name or by clicking "Apply now" below.